| action-type | Identifies the functionality Create/Update/Get | yes | — |
| url | servicenow host url | yes | — |
| username | servicenow username | yes | — |
| password | servicenow password | yes | — |
| client-id | servicenow client id | — | "" |
| client-secret | servicenow client secret | — | "" |
| validate-blackout-window-conflict | set true to check the blackout window conflict. | — | false |
| planned-start-date | schedule start date | — | "" |
| planned-end-date | schedule end date | — | "" |
| cr-number | unique CR number auto generated during creation. mandatory for Get | — | "" |
| requested-by | requested by user | — | "" |
| category | category of the CR | — | "" |
| short-description | short description of the CR | — | "" |
| long-description | description of the CR | — | "" |
| cr-type | type of the CR (Normal/Emergency - default to Normal) | — | Normal |
| state | state of the CR (New/Assess/Authorize/Scheduled/Implement/Review/Closed/Canceled - defaults to New for create) | — | "" |
| assignment-group | assignment group for the CR | — | "" |
| assigned-to | assigned to user | — | "" |
| priority | priority of the CR | — | "" |
| risk | risk of the CR | — | "" |
| impact | impact of the CR | — | "" |
| sys-id | system id of the CR. mandatory for update | — | "" |
| close-code | close code for closing the CR (Successful/Successful with issue/Unsuccessful/ other customized code) | — | "" |
| close-notes | close notes for closing the CR | — | "" |
| additional-parameters | Additional parameters any othe optional parameterers provided as name value pair in json string | — | {} |